Most important communication channel by generation

While all generations think email is the most important channel, younger generations prefer all digital communications while older generations still feel physical mail is important.

Here's what customers had to say about communications from financial institutions:

Although most consumers are satisfied with their banking communications, there are some things they wish their financial institutions would change.

Most customers trust digital and physical delivery over emerging technologies. These technologies are still very new and haven't reached peak adoption.

Email and text messages are considered the most effective channels to communicate for the below purposes.

Interestingly, these statistics reveal consumers trust digital delivery methods, even though those same delivery methods are the ones hackers and criminals use to carry out fraud.

We are Computershare

At Computershare, we turn our client's complex data into clear, compliant communications that build trust and drive results. With deep expertise across regulated industries, we know what's at stake when every message matters. For over 30 years, we've worked with some of the world's most recognized brands, delivering their communications accurately, securely, and on time.

From strategy, design, and composition to multi-channel delivery and digital archiving, our comprehensive solutions help you engage customers, build stronger relationships, reduce risk, and deliver measurable business outcomes. When communications are critical, clients trust us to deliver confidence in every communication.